• Support Portal

  • MidWest-IX Support Overview

    Contacting MidWest-IX

    For support related issues MidWest-IX has several options
    e-mail: helpdesk@midwest-ix.com
    Telephone: 317.644.2224
    Online Ticketing System: https://midwest-ix.zendesk.com/

    You must register for a Midwest-IX support portal account to view the links mentioned below.  Click here to visit the sign up page.   

    Configuration Examples

    MidWest-IX has a diversified array of clients and hardware connected to our fabric.  As a result we have assembled several configuration examples to help you in joining MidWest-IX.  Click here to access examples.

    Best Practices

    For both veterans and new folks to Internet Exchanges we have put together a short list of best practices to go along with our policies.  These make your experience on the fabric better for everyone.       Click here for Best Practices information.


    We have put together a F.A.Q. in one place for those looking for quick information on topics.  Click Here to view the FAQ.

    IXP Manager

    Our IXP manager software allows you to view your port statistics, update contact information, see who is on the fabric among other functions

    Indy IXP Manager

    St. Louis IXP


    Normally, you need to maintain separate BGP sessions to each of your peers' routers. With a route server you can replace all or a subset of these sessions with one session towards each route server. The goal of the route server project is to facilitate the implementation of peering arrangements, and to lower the barrier of entry for new participants on the peering platform.